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Chapter 37
WATER

Article I. In General

37-1.    Definitions.

37-2.    Water Services Department—Duties—Water Services Director.

37-3.    Authority of Water Services Director to make decisions.

37-4.    Water Services Department—Duties.

37-5.    Ownership of main extensions, service pipes and appurtenant equipment.

37-6.    Shut-off valves.

37-7.    Obstruction of water system.

37-8.    Tampering with and damaging water system.

37-9.    Only authorized persons to turn on water.

37-10.    Unauthorized possession, sale or fabrication of Water Services Department keys or hydrant wrench.

37-11.    Fire hydrants—Generally; purpose and use.

37-12.    Fire hydrants—Obstructing access; unlawful use, tampering with or injuring.

37-13.    General construction water—From fire hydrants; unmetered water to be estimated.

37-14.    Interruption of service.

37-15.    Street works; utility relocation; notice to Water Services Department.

37-16.    Condemned buildings.

37-17—37-21.    Reserved.

37-22.    Protection of water supply and sewerage systems.

37-23.    Water Services Department—Right of entry for inspection; credentials.

37-24.    Duty of other City departments to aid Water Services Department.

37-25.    Construction of paving districts.

37-26.    Permit required for consumer to supply water to others.

37-27.    Waste of water; failure of customer to make repairs to pipes, valves and fixtures.

37-28.    Rules and regulations; authority of Director.

37-29.    Rules and regulations to apply outside City; exception.

Article II. Main Extensions and Construction

37-30.    Main extensions—Connections with distribution system.

37-31.    Extensions—Construction; ownership and maintenance.

37-32.    Extensions—Policy of City—Generally.

37-33.    Extensions in subdivisions, single lot, and sublot developments and all other developments.

37-33.01.    Fire hydrants inside City in areas served by private water companies.

37-34.    Construction water through metered service connections; rates.

37-35.    Repayments—Mains by developers (approach mains).

37-36.    Approach mains—Bids for construction; repayment agreements.

37-37.    Extensions—Engineering costs; inspection of construction.

37-38.    Extensions—Inapplicability of provisions to existing agreements; no interest to be paid.

Article III. Service Connections

37-39.    Connection to water mains required.

37-40.    Buildings to have separate service connections; exceptions.

37-41.    Unauthorized connection with water mains.

37-42.    Application for service generally; information required.

37-43.    Services and materials to be property of Water Services Department; consumers to pay for damages.

37-44.    Service connections on existing mains.

37-45.    Developer to install service connections on new mains in new subdivisions.

37-46.    Connection of existing services to new main.

37-47.    Changes to existing service connection.

37-48.    Service pipes—Location.

37-49.    Service pipes—Excavations under sidewalk; installation.

37-50.    Special connections for fire prevention service; installation and fees; use.

37-51.    Service connection fees.

37-52.    Installation of special services.

Article IV. Meters

37-53.    Services to be metered.

37-54.    Location of meters.

37-55.    Resetting of meters inside buildings.

37-56.    Cost of changing size of meter or service.

37-57.    Removal of meters.

37-58.    Replacement of meters.

37-59.    Maintenance and repair; consumer to pay for damages.

37-60.    Testing meter accuracy.

Article V. Deposits, Rates, Billing Procedures and Miscellaneous Charges

37-61.    Financial responsibility deposits.

37-62.    Independent water rate review.

37-62.1.    Method of developing a water quantity charge.

37-63.    Water rates within the City of Phoenix and Town of Paradise Valley.

37-63.1.    Non-potable and untreated Central Arizona Project water rates within the City of Phoenix and Town of Paradise Valley.

37-64.    Water rates—Outside the City of Phoenix.

37-64.1.    Non-potable and untreated Central Arizona Project water rates outside the City of Phoenix.

37-65.    Excise tax.

37-66.    Reserved.

37-67.    Reserved.

37-68.    City government; fire hydrant charge.

37-69.    Charges to service applicant or customer.

37-70.    Drinking fountains, toilets and other fixtures.

37-71.    Charges when meter fails to register correctly or unable to be read.

37-71.1.    Errors in water service charges. +1

37-72.    Charges for use of more than one meter.

37-73.    Fire hydrant meter—Deposit, charges, monthly service charge and water rates; fire flow tests.

37-74.    Unapproved water use and/or removal of seals from fire prevention system.

37-75.    Standby fire prevention service.

37-76.    Water service connection charges.

37-77.    Separate tap and meter installations.

37-78.    Reserved.

37-79.    Changing the size of meter on existing tap.

37-80.    Meter relocation on existing service line due to right-of-way abandonment for convenience of customer.

37-81.    Taps for water main extensions.

37-82.    Test taps.

37-83.    Water main shutdown; charges.

37-84.    Activation or reactivation of water service.

37-85.    Delinquent account fees and miscellaneous charges.

37-86.    Billing procedure.

37-87.    Accounts generally; notices; house numbers to be correct.

37-88.    Payment of bills and charges.

37-89.    Unpaid bills at previous location.

37-90.    Water service to tenants.

37-91.    Unregistered or unassessed water.

37-92.    Miscellaneous charges for water.

37-93.    Discontinuance of service—On order of customer.

37-94.    Resumption of service.

37-95.    Administrative hearing.

37-95.1.    Medical accounts and financial hardship accounts.

Article VI. Water Utilities Appraisal Review Board

37-96.    Water Utilities Appraisal Review Board—Created; composition; appointment and terms of members; administration; compensation of members.

37-97.    Water Utilities Appraisal Review Board—Duties and powers.

37-98.    Water Utilities Appraisal Review Board—Plan of operation.

Article VII. Enforcement of Chapter

37-99.    Interference with or obstructing water system facilities.

37-100.    Authority of Water Services Department to turn off water.

37-101.    Rules and regulations to be enforced; exception.

Article VIII. Citizens’ Water Rate Advisory Committee

37-102.    Citizens’ Water Rate Advisory Committee; creation; composition; term of office.

37-103.    Function and purposes.

37-104.    Appointment of officers and adoption of rules.

37-105.    Compensation of members.

37-106.    Committee reports.

37-107.    Incurring expenses.

37-108, 37-109.    Reserved.

Article IX. Water Conservation

37-110.    Limitations on water use for turf-related facilities.

37-111.    Limitations of water use.

37-112.    Administrative hearing procedure for maximum annual water allotment and billing disputes.

37-113.    Declaration of policy; permit required for new turf-related facility.

37-114.    Declaration of policy; permit required for filling or refilling of new bodies of water.

37-115.    Construction and repayment of non-potable water components.

37-116.    Permit variance; non-potable water use requirements for existing bodies of water and existing turf-related facilities.

37-117.    Responsibility of facilities using non-potable water to secure necessary permits.

37-118, 37-119.    Reserved.

37-120.    Additional remedies.

Article X. Drought Management Response Procedure

37-121.    Scope.

37-122.    Declaration of policy.

37-123.    Authorization.

37-124.    Application.

37-125.    Water use reduction stages.

37-126.    Stage 1—Water alert.

37-127.    Stage 2—Water Warning.

37-128.    Stage 3—Water Emergency.

37-129.    Stage 4—Water crisis.

37-130.    Water use reduction implementation.

37-130.1.    Surcharges, fees, penalties, and variances.

37-130.2.    Limited exemption to restrictions for users of reclaimed water.

Article XI. Water Environmental Charge

37-131.    Definitions for Article XI.

37-132.    Purpose of water environmental charge.

37-133.    Water environmental rate.

37-134.    Payment of bills and charges.

37-135.    Utilization of water environmental charge revenues.

37-136—37-140.    Reserved.

Article XII. Backflow Prevention

37-141.    Declaration of policy; authorization.

37-142.    Cross connections from or to source of water supply other than that of City.

37-143.    Responsibility for backflow prevention control.

37-144.    Backflow prevention methods.

37-145.    Appeals.

37-146.    Remedies.

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The Phoenix Charter and City Code are current through Ordinance G-5960, passed November 19, 2014.

Disclaimer: The City Clerk's Office has the official version of the Phoenix Charter and City Code. Users should contact the City Clerk's Office for ordinances passed subsequent to the ordinance cited above.

City Website: http://phoenix.gov/
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