28-41 Payment of bills and charges.

(a)    All sewer user accounts shall be carried on the books of the Water Services Department by the house and street numbers. All notices sent out by the City regarding sewer user accounts, and all notices regarding any other matter pertaining to the use of the City sewerage system shall be sent to the house and street number of such property. Should the customer desire notices from the City to be sent to another address, the customer must submit this mailing address to the Water Services Department. To insure proper delivery of notices, all errors in house and street numbers should be promptly reported to the Water Services Department.

(b)    The sewer account shall distinguish the amount of the sewer user charge from any industrial cost recovery charge, if applicable.

(c)    All rates and service charges are due and payable when rendered. Payment must be made no later than the due date printed on the bill. If payment is not received by the due date the account is considered delinquent and subject to a late fee of three percent per month assessed on the delinquent amount. The next monthly billing invoice will indicate the past due amount, all late fees, and the current amount due. In addition to late fees a delinquent account is subject to having the water services discontinued if the account remains delinquent. A final billing notice of non-payment will be mailed giving the date that the water service will be discontinued. If the total amount identified in the final billing notice is not paid prior to the scheduled disconnection date, the water service will be turned off to the premises. No further notice will be given to the customer. A turnoff fee will be assessed to the customer’s account for discontinuance of service. The turnoff fee, in addition to all amounts due and owing must be paid before restoring service. An account may also become delinquent and subject to disconnection for nonpayment of return check amounts and service charges. If a customer disputes the amount of the bill or protests a proposed termination of service as unjustified, the customer may present objections by following the procedures set forth in Phoenix City Code Section 37-95

(d)    A consumer’s water service may be disconnected for nonpayment of a bill for City sewer service rendered at a previous location.

(e)    Any expense caused by the City for the repair or replacement of damaged, stolen, tampered with or misused sewer facilities shall be charged against and collected from the person or persons who caused the expense.

(f)    All requests for discontinuing service can be made by the customer or authorized agent of the customer of the property or by the named applicant on a service account or his authorized agent. All charges for services supplied to such premises shall be calculated and due on the specified due date printed on the bill. A customer requesting discontinuance of service must also furnish the Water Services Department with a change of address.

(g)    Until a request to discontinue service is received by the Water Services Department, the customer is still responsible for all billing invoices.

(Ord. No. G-1935, § 2; Ord. No. G-2473, § 1; Ord. No. G-2649, § 2; Ord. No. G-5158, § 1a, adopted 5-14-2008, eff. 5-1-2009)

Editor’s note—Section 2 of Ord. No. G-5158, provides for an effective date of May 1, 2009 for this section.