ARTICLE VIII. PASSENGER RIGHTS

30-21 Notice to the public.

(a)    Passenger bill of rights. Every vehicle for hire must include a copy of this passenger bill of rights within the vehicle or be made available by a licensee on its website or application:

(1)    The drivers of vehicles for hire shall conduct themselves in a courteous and professional manner at all times;

(2)    The rate of fare must have been agreed upon prior to the ride and posted in vehicles, on websites, on apps, or on a printed or electronic receipt, or must be calculated by a taximeter at the rates determined by the board. A TNC that provides riders with the applicable rates being charged and the option to receive an estimated fare before the rider enters the TNC vehicle complies with this provision;

(3)    The driver’s first name, picture, license plate number, and vehicle make and model must be prominently displayed in vehicles, on websites, on apps, or on a printed or electronic receipt;

(4)    Smoking is not permitted in any vehicle at any time;

(5)    No person other than the driver is permitted to remain in the vehicle at any time without the express consent of all passengers;

(6)    The vehicle shall have a clean passenger seat area and trunk;

(7)    The driver must know and obey all traffic laws and take the most direct or efficient route to your destination;

(8)    You may direct the destination and route used;

(9)    There shall be adequate heat and air conditioning in every vehicle;

(10)    Licensee policy regarding the capping of dynamic pricing during emergencies shall be followed.

(b)    Licensee shall also post in vehicles, on websites, on apps, or on a printed or electronic receipt the contact information for the administration office for purposes of making complaints.

(c)    Licensee shall maintain an ongoing customer feedback and complaint system for passengers. City law enforcement shall have the authority to review records related to complaints alleging violations of local, state, or federal laws pursuant to a duly-issued subpoena.

(Ord. of 2-16-16)